Contact Us Today

Whether you’d like to request a free quote, have questions not addressed in the FAQ section below, or just want to say “hi”, we want to hear from you! Reach out at any time and we will respond as soon as possible.

Other Ways To Get In Touch:

Office

433 Plaza Real, Suite 275
Bocca Raton 33432

Email

hello@neatnelly.com

Phone

Call or text:
561-479-9477

Meet the Founders of Neat Nelly Cleaning Services of South Florida

About Tamara and Tamires Nunes

As sisters with a shared passion for cleanliness and organization, Tamara and Tamires embarked on a journey to turn their passion into a profession. Together, they founded Neat Nelly, a cleaning company dedicated to providing exceptional services to their clients.

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Frequently Asked Questions

Questions? Check out our FAQs below. If you need additional help, don’t hesitate to contact us via one of the methods above.

We recommend a deep cleaning service for all new Neat Nelly clients. It allows us extra time to reach those hard-to-reach areas that may have been missed during regular cleanings in the past. After the initial deep clean service, many customers switch to standard maintenance cleans.

For residential cleaning, please click the button at the top of this page that says “BOOK NOW”

When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking. If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes.

For all other cleaning, please contact us using one of the methods above.

If your home hasn’t been professionally cleaned within the last year, you should select “Very Dirty”.

If your home has been professionally cleaned within the last 6 months, you should select “Pretty Dirty”

If your home has been professionally cleaned within the last 3 months, you should select “Slightly Dirty”

Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox for a service company. However, due to fraudulent billings and non-payment from customers in the past, we’ve changed to this standard to ensure all cleanings are paid for before service.

We bring all of the necessary supplies, including a vacuum, cleaning cloths and liquid cleaning supplies. We can accommodate any preferences you might have from a preferred product to use (e.g. for wood floors) or using your own products, just let us know. We don’t provide stainless steel cleaner or wood floor polisher but we can use yours if you supply it.

As much as we do not want to charge you a fee, we have employees who need to be compensated for their time and effort. Same-day cancelations and lockout fees are $50. The fee will automatically be charged to your next cleaning appointment.

Since our company is insured, bonded and all employees pass a detailed background check, most customers give us a key or an entry code allowing access to the property. However, other methods of entry can be arranged, on the day of service. Our security protocols allow our customer to rest assure their home or office is safe while we are cleaning. All keys are marked for identification with a code rather than an address or customer name.

Yes, upon request. Please understand that cleaners have personal lives, and can get sick, or request leave. If that occurs we’ll ask to either reschedule, or send a different cleaner.

Yes, we use organic products upon request. We can also use odorless solutions and vinegar based solutions for wood floors or other areas of the home.

This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.

Most of our cleaning technicians are women and security is a major concern for us. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For these safety reasons, please do not ask our cleaning technicians to allow access for workmen, family members or employees who do not have a key during the time we are in your property. If you prefer to be home or the office at the time of service, we also clean when owners are present.

No, you can leave a key for us to get in and we’ll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight. Most clients give us a copy of their keys. All keys are marked for identification with a code rather than an address or customer name. Security is a major concern for us. If you book online just remember to tell us where the key will be in the instructions, otherwise just give us a call.

Kind Words From Your Neighbors:

Here’s what our clients have to say about their experience with Neat Nelly Cleaning Services: